Basic Information:

Site management company name: Ai Corporation
Date of establishment: December 2013
Representative: Mariloida Hernandez-Real
Headquarters information: Chuo, 1-8-10 Yashio City, Saitama Prefecture 340-0816
Telephone: 048-912-0322

Capital 6,000,000 yen

Payment Method:
Credit card payment / Bank transfer / Paypal / Paypay / Stripe

Fees:
Transfer fee / Return fee / Shipping fee

Product shipping:
We will deliver by Sagawa Express, Yamato Transport, Japan Post.

Time required for shipping: Up to 10 business days (arrival time may not be specified)

After confirming your order (payment confirmation in the case of prepaid), we will try to ship as soon as possible, but in the unlikely event that shipping is delayed, we will contact you by email.

For shipping inquiries, please contact [email protected].

Returns and exchanges:
We pay close attention to product management, but if the product is defective or different from the ordered product, please contact us within 7 days after the product arrives. After confirming at our shop, we will exchange it for a non-defective product. Please note that we cannot accept returns without prior notice or by payment.

Business Hours:
We accept online orders 24 hours a day.

Mon-Fri: 9:30 – 18:30 Excluding holidays

* Closed on public holidays. Please contact us by email 24 hours a day, 365 days a year. However, please note that we will respond to inquiries one by one during business hours.

If you have more questions or concerns, contact us at [email protected], and we’d be glad to assist you.